We want your shopping with DKCO to be a memorable one! We want you guys to reach out, tell us what you want to see! Each of our candles are curated to match every emotional need, to take away stress from work *Milkbath*,maybe you need help sleeping *Goodnight* or maybe you need a vacation *VanCo*. We are here to cater to you and make your home a sacred and luxurious place. Happy Lighting.
What are DKCO candles made of?
- Our candles are made of natural soy made here in the United States! We are an Eco Friendly, Chemical Free candle company! We use the best qualities to provide a safe environment for your home!
- We use wood-wick candles to give you your very own fireplace! It creates a calm and intimate ambiance.
- Each candle is made in very small batches for consistency! Your favorite candle will bed the same each and every time.
- We ship everyday! You have the options of choosing UPS or USPS Priority Mail. We receive LOTS of orders so sometimes your order may take up to 7 days! Anything later we personally reach out to your available email address.
- Understand USPS is unreliable and careless, by choosing USPS as your preferred shipping method, you are responsible for any damaged, lost, or late packages! Please do not email us because we receive the same information as you! If your package doesn't show up please get in contact with USPS for insurance claim and reorder with us!
- Understand UPS can be an expensive shipping method, but damages, and lost packages are almost nonexistent! We want you to receive your candles and have a remarkable experience with us!
What if my candle order is WRONG?!
We sent you the wrong package?! This can sometimes happen when we receive an overwhelming amount of orders and on *zombie mode*! We are so sorry and we will send you the correct package! Heres what to do :
- EMAIL US
- SEND US YOUR ORDER NUMBER
- SEND US A PICTURE
We will then send you a PRE-PAID shipping label to return the candles and ship your original order with a little gift!
- At the moment we do not offer refunds! But we know wood wick candles can be a bit tricky to light sometimes. If your candle does not light after multiple times, or if your candle has tunneled please reach out us.
- We don't offer refunds but we do offer replacements! Please send us a picture of your candle and we will ship one out as soon as possible!
I entered the wrong shipping address! Can i change it?!
- Contact us immediately, we can change it for you! Once your order has been shipped out contact your local post office! If you want the package redelivered there will be a fee on your behalf